Emotional Intelligence: Is it More Important Than any Other Assets?

By Flor de María Vila

                                                         

      Nowadays people contend that it is essential to be able to handle certain difficult situations at work. These situations usually are related to the ability of managing your emotions in a social context.

      What does this have to do with teaching English? We think that our job is safe if we have a good level of English, we know how to apply the different teaching methods needed to instruct different kinds of learners and sufficient teaching experience, don’t we? Shouldn’t that be enough?

        Thinking about this, a memory of a difficult situation came to my mind.

This is it:

            I used to train teachers who gave lessons in a five-day program institute and one of them came to  me and related the following case: As part of his duties, he had to give a grade for the homework done in the workbook. He needed two scores per week, so he didn´t need to check students´ workbooks every day. One day, he checked the students´ workbooks and after that there was a break. When he returned to class, a lady (one of his students) was waiting for him outside the classroom. She claimed that he chose the day she didn´t do her homework to ask for it to make sure that she would fail. Unbelievable, wouldn’t you think? Everything that came to his mind was: “What! What in the world is she talking about?” Instead of retorting to the absurdity, which was his first spontaneous reaction, he tried to calm down himself, and tried to understand why she was behaving that way. Eventually, he realized she was extremely worried about the possibility of failing the course, so he serenely explained to her that there was no way he could know beforehand when she had o hadn´t done her homework. He also offered to help if she had trouble doing the assignment if she didn´t understand. The woman quieted down, returned to class and later in the course she asked for help only once. After that, she became the sweetest person one could ever imagine. Even more, she recommended him to all her contacts.

       So, what had happened? Why didn´t this episode with the woman become a nightmare?Had the teacher used his emotional intelligence or Emotional Quotient-EQ, as David Goleman calls it? According to him there are five components. Let´s see if the teacher in the example used them.

1. When he calmed down himself and tried to understand his student, he definitely identified his emotion and worked on regulating it. This covered two abilities: self-awareness and self-regulation.

2. Offering his help he showed he was able not only to understand how she was feeling but also to manage his response at the light of this information. This is related to a third component: empathy.

3. Being able to interact well with others is another important aspect of emotional intelligence. This ability is known as social skill and he used it when he could manage the woman´s emotions by listening actively when she was explaining what she thought was happening. He got her to return to classes and, even better, later act as a reference for other students.

4. Even though the example given does not display a specific action that illustrates motivation, it is certain that the teacher mentioned encouraged himself to achieve his goals which were beyond mere external rewards. In fact, he used this experience as a driving force to use his emotional intelligence every time it was necessary and became a teacher whom everybody liked and wanted to work with. 

            Was he born with these qualities? Can we learn them? 

                            Do we need to learn them?

       Many employers find emotional intelligence extremely important since it is the one quality that allows people to productively work with peers in better conditions. Employers consider soft skills as important as hard skills since without them employees find employment challenges insuperable.

For us, teachers, the situations in which we may need to use our emotional intelligence are many. Probably the most common ones are the circumstances in which we interact with our students, our colleagues, our students’ parents or relatives and our supervisors, whether they are coordinators, trainers or directors.

  

       A tip that usually works for me is to think the following: Behave, react and respond in the way that person would if he or she were you. For example, be the teacher that student would need if he were you. In the example given lines above, did he need an interlocutor as a punching back? or one that tried to find out what was happening that made her behave that way? It´s certainly not an easy job, but if we work on this, we will definitely be on the right track. Putting myself in the other person’s shoes works for me. What about you?

       And if you do not want to love your neighbor as much as yourself, think about the possibility of losing your job because it is very demanding for others to work with you. If it is extremely difficult to manage your emotions with students, it is very likely that the same happens with the other people with whom you work. We need to educate ourselves or look for help.

        We would be “safe” and keep our jobs if we act proactively and update not only our language skills and our methodological foundation but also train to improve our emotional intelligence since this is precisely what technology would never dominate, in the words of laureate professor Vikas Pota, Chairman, of Varkey Foundation, a family organization seeking to improve global teacher capacity and promote universal access to quality education.

What do you think?

Is Emotional Intelligence really important?

Have you ever been in a situation in which you needed to use it?

Have you trained yourself or is it natural in you?

References:

Goleman,D. "Emotional Intelligence (Goleman)," in A Blog by Concordia University, November 17, 2017, https://education.cu-portland.edu/blog/classroom-resources/daniel-golemans-emotional-intelligence-theory-explained/

Pota, V. World Economic Forum. https://www.weforum.org/people/vikas-pota

BIOGRAPHICAL DATA

M.A. in Cognition, Learning and Development from PUCP, B.A. in Education with a major in English Teaching. Ms. Vila is currently Teacher trainer, Pedagogic Consultant and Member of the Research Team at Centro de Idiomas de la Universidad del Pacífico. She is Academic Director of International Contacts (test training & foreign applications advisory) and relationship manager for American universities´ MBA admissions officers with International Contacts. She is official Examiner for several University of Cambridge tests, freelance consultant with Universidad ESAN, experienced speaker on diverse English teaching issues for prestigious institutions, and senior international examinations trainer (GMAT, GRE, TOEFL, IELTS).

Listening: a Skill Difficult to Teach!

By Flor de María Vila A.

         You may have overheard your students say: “I love my English classes but when it comes to listening I feel terrified and frustrated!” In fact, this is what many language learners feel or express. But why does this happen?

          It could be argued that they frequently consider that improving their listening skills is like memorizing historical data. When they learn a number of dates, events and the like by heart, they can feel that they could take a test about that information and be successful.  

          Nevertheless, making progress in listening involves more than just memorizing some facts. Listening is a capacity and, because of that, its upgrading depends on a process. In case you want to have a better idea about this method, take a look at the following link from a previous article.

http://languageteachingblogger.blogspot.com/2017/09/the-myths-about-teaching-listening.html

          At any rate, one of the implications your students need to consider is that an ability can only be developed in one way: by practicing. It sounds so simple and yet not so many people do it and if they do it, they don’t do it in the right manner.

          You may ask your students: “Do you practice listening outside your classroom? If the answer is “no”, you may present the following scenario to them: “You want to be a pilot, so you need to study, among other things, the safety rules. You learn them, and pass the test on that. However, you are not yet ready to fly an airplane. You need a certain number of hours of supervised flying experience to qualify for a pilot’s license. The safety rules are somehow like the vocabulary, grammar structure and knowledge of the topic that you need in order to build sentences; that’s the minimum you have to learn. But in spite of knowing that, you are not ready yet to understand all kinds of audio material. You need at least a certain number of hours of exposure to spoken English in order to begin feeling that you can grasp the meaning of what it is being said. Thus, provided that you practice on your own, additionally to what you do in class, your plane will probably never take off.

          If the answer is “yes,” but they still feel that they cannot fully understand or not comprehend enough to feel satisfied with their performance, have them check the following: They already have a schema of how language works in Spanish, a sort of pattern with all the characteristics that this tongue has. For example, Spanish is a syllable-timed language whereas English is a stress-timed language. In the former, every single sound is pronounced; in the latter though, that doesn’t happen. Then, Spanish speakers are expecting to hear every single word and sound and that causes a huge problem. When a native English speaker says: “My sister’s got a terrible teacher. She doesn´t teach her anything.”, a Spanish speaker might hear: “My sisters te robo a t-shirt. She doesn’t teacher anything.” In the first sentence “t-shirt” sounds more logically connected to the verb “steal” (robar) that the Spanish speaker thought he had heard. In the second sentence, a learner may not be aware of word boundaries and how connected speech works in English. Instead of saying “teach her” separately, a native connects the two words and makes them sound like one term, which may lead to confusion since the foreign speaker may not be aware of those differences between the two languages.

          Thus, in essence, what they need to do is to get familiar with those characteristics, especially become aware of the differences, so they can apprehend what they are hearing and comprehend the meaning of the message. The only way to do it is by listening to different kinds of audio material such as podcasts, YouTube videos (many of them come with the audio script on the screen), songs, lectures (Tedx, for example), watch films in English, TV shows, TV series, etc.

          But just “listening” is not enough, they need to listen to English audio every day and at least an average of two hours (might be more depending on their current level of English). Tell them they should take advantage of any spare time they have, or make the most of the moment when they are doing something else, for instance, driving, having lunch or waiting for something or somebody. It is convenient to listen to the same material as many times as possible, until they can recognize without much difficulty what is being said.  Remember, they need to familiarize with the language and build a new schema; and that won’t happen overnight. How many years have they been listening to Spanish? They should not expect to dramatically improve their listening just with an exposure to spoken English of only a few minutes per day. That won’t possibly work!  

          The type of material to be employed will depend on your students’ current level of English. If they are beginners or pre-intermediate learners, podcasts could be the best. For higher levels, the other sources mentioned above would work best. Deciding what type of material, they will listen to is the first step. The second one will be the amount of time they are going to devote to this endeavor. Third, if they are beginners or pre-intermediate students, they will need to try to match what they hear with what is actually being said. I always suggest listening to the audio material while reading the script to start sounding out the written words. Furthermore, that helps them to get familiar with the way people connect words or sounds, as well as rhythm, and intonation. You may even suggest reading after the speaker or shadowing him trying to imitate his pronunciation, intonation, and rhythm. Recording themselves wouldn’t hurt because that would enable them to recognize better how words, phrases and sentences are supposed to be uttered and how they are actually pronouncing them. Remember that they are sort of reconstructing their schemata, and that needs lots of practice. Moreover, input is a must! They need to become passionate about listening to make sure they can start flying! To the great blue yonder!

          Are there any other strategies you have tried to improve your students’ listening skills? Can you share them? Would you challenge them to do something different to find a different result? Let us know the results!

BIOGRAPHICAL DATA

M.A. in Cognition, Learning and Development from PUCP, B.A. in Education with a major in English Teaching. Ms. Vila is currently Teacher trainer, Pedagogic Consultant and Member of the Research Team at Centro de Idiomas de la Universidad del Pacífico. She is Academic Director of International Contacts (test training & foreign applications advisory) and relationship manager for American universities´ MBA admissions officers with International Contacts. She is official Examiner for several University of Cambridge tests, freelance consultant with Universidad ESAN, experienced speaker on diverse English teaching issues for prestigious institutions, and senior international examinations trainer (GMAT, GRE, TOEFL, IELTS).